Refund Policy

Sandy Strays Collective

ABN: 30388067077

Thanks for taking the time to read our refund policy. We are Sandy Strays Collective, ABN 30388067077, PO BOX 148, Yeppoon, QLD, 4703. Your satisfaction with the goods we sell is really important to us, which is why we have taken the time to prepare this Policy. It sets out your rights to a refund for goods you purchase from our website.

Please consider our Policy prior to making a purchase. If you have any questions, or customer service matters you would like us to address, contact us via the details set out at the end of this Policy.

The goods you purchase via our website come with guarantees conferred by the Australian Consumer Law. Nothing in our refund policy is intended to deny you those rights.

Sometimes errors occur during manufacture, when being packed or elsewhere along supply chains. If the goods do not meet the description on our website, we will replace the goods or refund the money, whichever you prefer.

If you find the goods are unsafe for their intended use, then please do not use them and contact us as soon as possible. We would be deeply concerned about this, and we want to know about it as soon as possible.

If the goods are unsafe for their intended use, we will replace the goods or refund the money, whichever you prefer.

We stand by the representations we make on our website and if the goods do not do what we said they would do we will replace the goods or refund the money, whichever you prefer. However, just because someone on YouTube said it would do that doesn’t mean we agree, so please consider how we describe the purpose of the goods on our website.

Of course, if the manufacture promised it would do something which it does not do, we would like to hear about that also. We don’t want our customers to be, nor do we want to be, misled.

Where there is another major problem with the goods as defined in the Australian Consumer Law, we will replace the goods or refund the money, whichever you prefer.

If there are any other problems not referred to here, please contact customer support and we will individually assess your concern.

There is no obligation to provide a refund or replacement of the goods you purchase merely because you change your mind.

Given the nature and methods by which we sell the goods we cannot provide a refund simply because you change your mind. So, please choose carefully.

Similarly, we do not provide refunds simply because you find the goods cheaper elsewhere.

We do not provide refunds if you misused the goods and that misuse caused the problem or otherwise damaged the goods.

If there is an eventuality not otherwise set out in this Policy, then we would refer to the rights and remedies available under the Australian Consumer Law.

If goods arrive damaged, please contact us as soon as possible. We will provide you with further instructions.

Any product which you say was damaged during delivery must be returned to us in the condition in which you received it.

Where the goods can be posted or otherwise easily returned to us then you are responsible for returning the product to us. If you are unable to return the product for any reason, we will provide you with further instructions when you contact us.

You can contact us by:

We aim to respond to any queries or requests for refunds within 7 days of having received them.